SAP Solution Manager & ITSM — Study Course

The official preparation course for the SAP Solution Manager & ITSM certification: structured modules, worked examples and exam-focused practice.

Key facts

• Course price: $91 (one-time payment)
• Field: SAP & Enterprise Software
• Prepares for: SAP Solution Manager & ITSM
• 7 modules · 19 lessons · about 4 hours of lessons
• Self-paced, online, illustrated lessons

Course outline

1. SAP Solution Manager Fundamentals — Understand what SAP Solution Manager is, where it sits in the SAP landscape, and why it is the central operations platform for SAP-run enterprises.
   • The SAP Operations Landscape: Why Solution Manager Exists
   • Solution Manager Architecture and System Configuration
   • Work Centers: Navigating Solution Manager
2. ITSM — Incident and Service Request Management — Master SAP Solution Manager's ITSM capabilities including incident management, service requests, problem management, and the integration with SAP Support.
   • ITSM Foundations: Tickets, Categories, and the ITSM Process Model
   • Processing Incidents: From Creation to Resolution
   • Service Requests, Problem Management, and Reporting
3. Change Request Management (ChaRM) — Deep-dive into ChaRM — the SolMan module that controls transports through the SAP landscape with full audit, approval, and documentation.
   • ChaRM Overview: Concepts and Document Types
   • ChaRM Configuration and Transport Integration
   • The Change Advisory Board (CAB) and Approval Workflows
4. Solution Documentation — Learn how to structure, maintain, and use SAP Solution Documentation as the authoritative blueprint of an organization's SAP solution.
   • Solution Documentation: Structure and Purpose
   • Business Process Change Analyzer (BPCA) and Impact Analysis
5. Test Suite and Quality Assurance — Understand SAP Solution Manager's Test Suite for structured test planning, execution, and defect management across the SAP landscape.
   • Test Suite Architecture: Plans, Packages, and Cases
   • Test Automation Integration and SAP Focused Run
6. Monitoring, Alerting, and the Move to Cloud ALM — Cover SolMan's technical and business process monitoring capabilities and the strategic migration path toward SAP Cloud ALM.
   • System Monitoring and Alert Management
   • SAP EarlyWatch Alert and Root Cause Analysis
   • SAP Cloud ALM: The Strategic Successor to Solution Manager
7. Exam Readiness: Recap and Practice Strategy — Consolidate all key concepts, understand the exam structure, and develop an effective preparation and practice strategy for the SAP Solution Manager certification.
   • Key Concepts Recap: Across All Domains
   • Exam Structure, Domains, and What to Expect
   • Practice Strategy and Final Preparation