BC Skills Academy

High Performance Management — Illustrated Mastery Guide

An illustrated, framework-grounded mastery guide for the Certified High Performance Manager certification. Six modules build genuine managerial capability: the shift from doing the work to multiplying results through others; building psychologically safe, high-performing teams; goal alignment, OKRs and fair performance management; coaching and developing people with GROW, CLEAR, 70-20-10 and radical candor; managing execution with prioritisation, Theory of Constraints and the right metrics; and strategic people leadership — culture, well-being, hybrid leadership, change and executive presence. It closes with a multi-part capstone lab in which you build a complete high-performance plan for a real team. Rich with Mermaid diagrams, decision matrices, worked scenarios, exercises and self-checks.

Key facts

Course outline

  1. The High-Performance Manager — The shift from managing tasks to enabling people and outcomes; the manager as multiplier; and the performance mindset and accountability that underpin everything else.
    • From Individual Contributor to Multiplier
    • The Performance Mindset and Accountability
  2. Building High-Performance Teams — Team effectiveness models, Google's Project Aristotle findings on psychological safety, Lencioni's dysfunctions, and hiring for strength while building an inclusive, diverse team.
    • What Makes Teams Work: Project Aristotle and Team Models
    • Hiring for Strength and Building Inclusive Teams
  3. Performance Management Systems — Goal alignment and cascading, OKRs, continuous performance and check-ins, fair calibration, and managing underperformance humanely and effectively.
    • Goals, Alignment and OKRs
    • Continuous Performance, Calibration and Underperformance
  4. Coaching and Developing People — Coaching models (GROW and CLEAR), talent development and the 70-20-10 model, succession planning, and building a feedback-rich culture.
    • Coaching Models: GROW and CLEAR
    • Developing Talent: 70-20-10, Succession and Feedback
  5. Managing Execution and Operational Excellence — Prioritisation, resourcing and capacity, KPIs and metrics, and driving accountability and results through disciplined execution.
    • Prioritisation, Capacity and Flow
    • Metrics, KPIs and Driving Accountability
  6. Strategic People Leadership — Culture and well-being, leading remote and hybrid teams, leading through change, executive presence — and a multi-part capstone lab to build a high-performance management plan.
    • Culture, Well-being and Leading Hybrid Teams
    • Leading Change and the Capstone LAB