Change Management — Illustrated Study Guide

An illustrated, example-driven study guide for the Certified Change Management Professional certification. Six modules build genuine, practical competence: why change efforts fail and how individuals experience change through the Kubler-Ross curve and Bridges' transition model; the leading change frameworks — Lewin's unfreeze-change-refreeze and force-field analysis, Kotter's eight steps, and the ADKAR model; stakeholder mapping on the power/interest grid with change impact and readiness assessment; crafting the vision and case for change, planning multi-channel communication, and diagnosing and defusing resistance with Kotter and Schlesinger's six approaches; implementation, training and enablement, reinforcement and sustaining change to avoid relapse; and change leadership, sponsorship, agile change, culture and adoption metrics. It closes with a hands-on lab in which you build a complete change-management plan for a realistic scenario. Rich with Mermaid diagrams, comparison tables, worked plans and mini-cases.

Key facts

• Course price: $260 (one-time payment)
• Field: Soft Skills
• Prepares for: Certified Change Management Professional
• 6 modules · 12 lessons · about 4 hours of lessons
• Self-paced, online, illustrated lessons

Course outline

1. Change Foundations — Why change efforts fail, the types of change, and how individuals experience change through the Kubler-Ross change curve and William Bridges' transition model.
   • Why Change Fails and the Types of Change
   • The Individual Transition: Kubler-Ross and Bridges
2. Change Models — Lewin's unfreeze-change-refreeze and force-field analysis, Kotter's eight steps, and the ADKAR model — how to choose and blend them.
   • Lewin and Kotter
   • ADKAR: The Individual Change Model
3. Stakeholder and Impact Analysis — Mapping stakeholders on the power/interest grid, assessing change impact across dimensions, and measuring organisational readiness.
   • Stakeholder Mapping (Power/Interest)
   • Change Impact and Readiness Assessment
4. Communication and Engagement for Change — Crafting the vision and case for change, planning multi-channel communication, and diagnosing and handling resistance with Kotter and Schlesinger's six approaches.
   • Vision, the Case for Change and Communication Planning
   • Diagnosing and Handling Resistance
5. Implementation and Embedding — Change planning and roadmaps, training and enablement, and reinforcement and sustaining change to avoid relapse.
   • Change Planning, Roadmaps and Enablement
   • Reinforcement, Sustaining Change and Avoiding Relapse
6. Leading Change and Culture — Change leadership and sponsorship, agile and iterative change, organisational culture, and measuring change success with adoption metrics — closing with a hands-on lab.
   • Sponsorship, Agile Change and Culture
   • Measuring Success + LAB: Build a Change Plan