服务台与 ITSM
ServiceOps
Key facts
- Level: Associate
- Field: Business Suite
- Certification price: $103 (one-time payment)
- Online course: 服务台与ITSM — 课程 — $91
- Course + exam bundle: $194
- Exam: 60 multiple-choice questions · 84 minutes · passing score 70% · up to 3 attempts
- Estimated study time: about 22 hours
- Validity: 24 months
- Certification language: English
About the 服务台与 ITSM certification
以服务方式运营 IT 与共享服务：工单、事件、请求与变更、SLA、服务目录，以及为组织提供支持的 ITSM 工作流。
Course outline
The 服务台与ITSM — 课程 course covers:
- 基础与概念 — 服务台与 ITSM (3 lessons)
- 架构与工作流 — 服务台与 ITSM (4 lessons)
- 运营、管理与精通 — 服务台与 ITSM (7 lessons)
Frequently asked questions
- Is the 服务台与 ITSM certificate verifiable?
- Yes. Every certificate issued by BC Skills Academy carries a unique credential ID that anyone can check on the public verification page.
- How is the 服务台与 ITSM exam structured?
- It is a timed, randomized multiple-choice exam of 60 questions in 84 minutes, graded instantly; you need 70% to pass.
- Can I get a refund?
- Full refund within 7 days of purchase if you have not started the exam. Once the exam has been started or completed, the purchase is no longer refundable.