Service Desk & ITSM
ServiceOps
Key facts
- Level: Associate
- Field: Business Suite
- Certification price: $103 (one-time payment)
- Online course: Service Desk & ITSM — Course — $91
- Course + exam bundle: $194
- Exam: 60 multiple-choice questions · 84 minutes · passing score 70% · up to 3 attempts
- Estimated study time: about 22 hours
- Validity: 24 months
- Certification language: English
About the Service Desk & ITSM certification
Run IT and shared services as a service: tickets, incidents, requests and changes, SLAs, the service catalog and the ITSM workflows that keep the organisation supported.
Course outline
The Service Desk & ITSM — Course course covers:
- Foundations & Concepts — Service Desk & ITSM (3 lessons)
- Architecture & Workflows — Service Desk & ITSM (4 lessons)
- Operations, Administration & Mastery — Service Desk & ITSM (7 lessons)
Frequently asked questions
- Is the Service Desk & ITSM certificate verifiable?
- Yes. Every certificate issued by BC Skills Academy carries a unique credential ID that anyone can check on the public verification page.
- How is the Service Desk & ITSM exam structured?
- It is a timed, randomized multiple-choice exam of 60 questions in 84 minutes, graded instantly; you need 70% to pass.
- Can I get a refund?
- Full refund within 7 days of purchase if you have not started the exam. Once the exam has been started or completed, the purchase is no longer refundable.