서비스 데스크 및 ITSM
ServiceOps
Key facts
- Level: Associate
- Field: Business Suite
- Certification price: $103 (one-time payment)
- Online course: 서비스 데스크 및 ITSM — 과정 — $91
- Course + exam bundle: $194
- Exam: 60 multiple-choice questions · 84 minutes · passing score 70% · up to 3 attempts
- Estimated study time: about 22 hours
- Validity: 24 months
- Certification language: English
About the 서비스 데스크 및 ITSM certification
IT 및 공유 서비스를 하나의 서비스로 운영하세요. 티켓, 인시던트, 요청 및 변경, SLA, 서비스 카탈로그, 그리고 조직을 지원하는 ITSM 워크플로를 다룹니다.
Course outline
The 서비스 데스크 및 ITSM — 과정 course covers:
- 기초 및 개념 — 서비스 데스크 및 ITSM (3 lessons)
- 아키텍처 및 워크플로 — 서비스 데스크 및 ITSM (4 lessons)
- 운영, 관리 및 숙달 — 서비스 데스크 및 ITSM (7 lessons)
Frequently asked questions
- Is the 서비스 데스크 및 ITSM certificate verifiable?
- Yes. Every certificate issued by BC Skills Academy carries a unique credential ID that anyone can check on the public verification page.
- How is the 서비스 데스크 및 ITSM exam structured?
- It is a timed, randomized multiple-choice exam of 60 questions in 84 minutes, graded instantly; you need 70% to pass.
- Can I get a refund?
- Full refund within 7 days of purchase if you have not started the exam. Once the exam has been started or completed, the purchase is no longer refundable.