Centre de Services et ITSM
ServiceOps
Key facts
- Level: Associate
- Field: Business Suite
- Certification price: $103 (one-time payment)
- Online course: Service Desk & ITSM — Cours — $91
- Course + exam bundle: $194
- Exam: 60 multiple-choice questions · 84 minutes · passing score 70% · up to 3 attempts
- Estimated study time: about 22 hours
- Validity: 24 months
- Certification language: English
About the Centre de Services et ITSM certification
Pilotez l’informatique et les services partagés comme un véritable service : tickets, incidents, demandes et changements, SLA, catalogue de services et flux de travail ITSM qui maintiennent l’organisation soutenue.
Course outline
The Service Desk & ITSM — Cours course covers:
- Fondamentaux et concepts — Service Desk et ITSM (3 lessons)
- Architecture et flux de travail — Service Desk et ITSM (4 lessons)
- Opérations, administration et maîtrise — Service Desk et ITSM (7 lessons)
Frequently asked questions
- Is the Centre de Services et ITSM certificate verifiable?
- Yes. Every certificate issued by BC Skills Academy carries a unique credential ID that anyone can check on the public verification page.
- How is the Centre de Services et ITSM exam structured?
- It is a timed, randomized multiple-choice exam of 60 questions in 84 minutes, graded instantly; you need 70% to pass.
- Can I get a refund?
- Full refund within 7 days of purchase if you have not started the exam. Once the exam has been started or completed, the purchase is no longer refundable.