Frequently asked questions

Do I need an account to start?

Yes — creating an account is free and gives you instant access to the full catalog. You only pay when you enrol in a specific certification.

How do the exams work?

Each exam is a randomized multiple-choice (QCM) test. Questions and answer order are drawn fresh for every attempt, so no two sittings are identical. Exams are timed and graded instantly.

What score do I need to pass?

Each certification sets its own passing score, shown on the certification page before you start. You see your result and whether you passed immediately after submitting.

Can I retake an exam if I fail?

Yes, within the attempt policy for that certification. A short cooldown may apply between attempts, and there is a maximum number of attempts shown on the exam page.

What are prerequisites?

Some advanced certifications require you to hold an earlier one first. The certification page shows any prerequisites and whether you have already met them.

Are the certificates verifiable?

Every certificate carries a unique credential ID. Anyone can confirm its authenticity on our public verification page — no login required.

How long is a certification valid?

Validity is shown on each certification page. Some credentials never expire; others are valid for a set number of months, after which you can recertify.

Can I get a refund?

Yes. You can request a full refund within 7 days of purchase as long as you have not started the exam. Once the exam has been started or completed, the purchase is no longer refundable.

What languages is BC Skills available in?

The platform is multilingual and you can switch languages at any time. Available training and exam languages are listed on each certification.

Can I download my certificate?

Yes. Once you pass, you can download a PDF certificate and share your verifiable credential link anywhere.

Still have a question? Contact us.